In conflict, the secret to success is understanding what your interests really are. Like many things that sound simple, this is not easy to accomplish. Relying on the knowledge, skills, and talents they already possess, we enable our clients to recognize and appreciate their true interests. We help our clients create environments that encourage cooperation, unity, and a sense of community. We help people and organizations improve their relationships and enhance their effectiveness by showing them how to confidently face and resolve conflict.
Working with stakeholders at all levels of an organization and the community it serves we gather information relevant to the conflict. After a thorough analysis we provide a report which will offer a framework for an effective intervention process that will take into account the goals and interests of all involved parties.
Alternative Dispute Resolution
Alternative dispute resolution (also known as ADR) is a process that allows people to resolve a conflict without resorting to litigation. It is a way to help parties settle disputes without involving attorneys or the courts system. ADR is generally quicker, less expensive, more flexible, and more user-friendly than litigation.
Mediation – we provide a neutral third party to facilitate an agreement between disputing parties. Though these agreements are typically nonbinding they can be registered with the courts to make them binding agreements.
Negotiation – we act as advisors or help you to prepare for upcoming negotiations.
Independent Ombuds – we help you effectively prosecute a complaint against an organization or institution.
We design trainings, workshops, and presentations based on the results of a conflict analysis/evaluation or as a result of the outcome of an ADR session. We also design any of these based upon your specifications and specific requirements. The following is a list of commonly requested topics, but is not comprehensive. Please inquire if you need training on a topic not listed here:
Conflict Management – helps the learner identify typical conflict response strategies and choose appropriate responses based on their interests and needs.
Interpersonal Communication – helps the learner identify and understand communication blocks and teaches them how to communicate assertively without creating additional barriers to communication.
Negotiation Skills – helps learners to clarify their own interests, analyze their counterpart’s positions, and work toward mutually satisfying agreements.
Diversity – helps learners focus on awareness, acceptance, and respect of different cultures and world views in order to foster a cohesive and friendly environment.