Services

Conflict Analysis/Evaluation

Working with stakeholders at all levels of an organization and the community it serves we gather information relevant to the conflict. After a thorough analysis we provide a report which will offer a framework for an effective intervention process that will take into account the goals and interests of all involved parties.

Alternative Dispute Resolution

Alternative dispute resolution (also known as ADR) is a process that allows people to resolve a conflict without resorting to litigation. It is a way to help parties settle disputes without involving attorneys or the courts system. ADR is generally quicker, less expensive, more flexible, and more user-friendly than litigation.

icon-checkMediation – we provide a neutral third party to facilitate an agreement between disputing parties. Though these agreements are typically nonbinding they can be registered with the courts to make them binding agreements.

icon-checkNegotiation – we act as advisors or help you to prepare for upcoming negotiations.

icon-checkIndependent Ombuds – we help you effectively prosecute a complaint against an organization or institution.

Course design

We design trainings, workshops, and presentations based on the results of a conflict analysis/evaluation or as a result of the outcome of an ADR session. We also design any of these based upon your specifications and specific requirements. The following is a list of commonly requested topics, but is not comprehensive. Please inquire if you need training on a topic not listed here:

icon-checkConflict Management – helps the learner identify typical conflict response strategies and choose appropriate responses based on their interests and needs.

icon-checkInterpersonal Communication – helps the learner identify and understand communication blocks and teaches them how to communicate assertively without creating additional barriers to communication.

icon-checkNegotiation Skills – helps learners to clarify their own interests, analyze their counterpart’s positions, and work toward mutually satisfying agreements.

icon-checkDiversity – helps learners focus on awareness, acceptance, and respect of different cultures and world views in order to foster a cohesive and friendly environment.